Privacy Policy

MM Claims Management Limited

Last updated: July 2026

MM Claims Management Limited (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website (mmclaimsmanagement.co.uk), submit an enquiry through our website or through our advertisements (including Facebook/Instagram Lead Forms), or otherwise interact with us.

This policy is written in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

MM Claims Management Limited is registered in England and Wales under company number 14879116, with a registered address at 483 Green Lanes, London, N13 4BS, United Kingdom.

We are registered as a Data Controller with the Information Commissioner’s Office (ICO) under registration number ZB602515.

Contact us about privacy matters:
Email: info@mmclaimsmanagement.co.uk
Phone: 02081339314
Post: 483 Green Lanes, London, N13 4BS, United Kingdom

What Personal Data We Collect

Depending on how you interact with us, we may collect:

Identity data: full name, title
Contact data: phone number, email address, postal address
Claim/case data: details of your housing disrepair issue, accident, injury, or medical negligence matter, including dates, descriptions, and any supporting information you provide
Technical data: IP address, browser type, device information, and website usage data (via cookies — see Section 7)
Marketing preferences: how you would like to be contacted (call, WhatsApp, SMS, email) and your consent choices
Communications data: records of calls, emails, WhatsApp messages, and form submissions between you and us

Data collected via Facebook/Instagram Lead Forms

When you submit an enquiry through one of our adverts on Facebook or Instagram, Meta shares the information you provide in that form (such as your name, phone number, and answers to qualifying questions) directly with us so that we can follow up with you.

How We Use Your Data and Our Legal Basis

We only use your personal data where we have a lawful basis to do so:

Assessing your eligibility for a compensation claim — Consent / Legitimate interest
Contacting you about your enquiry (call, SMS, WhatsApp, email) — Consent
Referring your case to an independent solicitor — Consent / Contract
Improving our services and website — Legitimate interest
Complying with legal and regulatory obligations (e.g. ICO reporting) — Legal obligation
Preventing fraud and misuse of our services — Legitimate interest

We will never sell your personal data to third parties for their own marketing purposes.

Who We Share Your Data With

We may share your information with:

Independent solicitor firms we refer you to, so they can assess and progress your claim. These firms act independently and are separately responsible for how they handle your data under their own privacy policies.
IT and CRM service providers who help us store and manage enquiry data securely.
Meta Platforms Inc. (Facebook/Instagram), only to the extent needed to deliver and measure our advertising — we do not receive more information from Meta than what you submit through our forms.
Regulators or law enforcement, where required by law.

We do not transfer your personal data outside the UK/EEA unless appropriate safeguards are in place.

How Long We Keep Your Data

We retain personal data only for as long as necessary:

Enquiries that do not proceed to a claim: up to 12 months, then securely deleted
Active claims referred to a solicitor: for the duration of the claim plus any period required for legal or regulatory purposes
Records required for ICO/regulatory compliance: as required by applicable law

Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request erasure of your data (“right to be forgotten”)
Object to or restrict certain processing
Withdraw consent at any time (this will not affect processing carried out before withdrawal)
Data portability, where applicable
Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113

To exercise any of these rights, contact us using the details in Section 1.

Cookies

Our website may use cookies and similar tracking technologies (including the Meta Pixel) to:

Understand how visitors use our site
Measure the effectiveness of our advertising
Improve user experience

You can control or disable cookies through your browser settings. Disabling cookies may affect some website functionality.

How We Protect Your Data

We use appropriate technical and organisational measures (secure servers, access controls, encrypted storage where applicable) to protect your personal data against unauthorised access, loss, or misuse.

Children's Data

Our services are not directed at individuals under 18. We do not knowingly collect personal data from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last updated” date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data:

Email: info@mmclaimsmanagement.co.uk
Phone: 02081339314
Post: 483 Green Lanes, London, N13 4BS, United Kingdom