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Appliance Failure Claims Experts

When appliances your landlord is responsible for break down and aren’t repaired, everyday life can become difficult and, in some cases, unsafe. If your landlord has failed to fix a faulty appliance, you could be entitled to compensation and have it put right. Our specialists help tenants take action on a No Win No Fee basis.
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  • Claim Management Specialists
  • Free Claim Assessment
  • No Win No Fee

What Is an Appliance Failure Claim?

When you rent a property that comes with appliances, you have a right to expect them to work safely and reliably. If a landlord-supplied cooker, boiler, or other appliance breaks down and the landlord fails to repair or replace it, tenants can be left without essentials like cooking facilities, heating, or hot water. An appliance failure claim allows tenants to seek compensation where a landlord fails to maintain the appliances they are responsible for.

The key to these claims is responsibility. A landlord is generally responsible for appliances and systems they provided or that form part of the tenancy — such as a supplied cooker, a boiler, or heating and hot water systems. This is different from appliances the tenant owns and brought themselves. Where a landlord-supplied appliance becomes faulty or unsafe, ignoring the problem can leave you without basic facilities and, in some cases, create genuine safety risks.

Under UK law, landlords must keep the appliances and systems they are responsible for in safe, working order and ensure the property remains fit to live in. If you have reported a faulty appliance and your landlord has failed to act within a reasonable time, you may be entitled to claim compensation and have it repaired. Our team helps tenants understand their rights and hold landlords to account.

Faulty landlord-supplied kitchen appliance in a rented home
Tenant documenting a broken landlord-supplied appliance to support a claim

Can You Make an Appliance Failure Claim?

You may be eligible to make an appliance failure claim if:

  • You live in a rented property (council, housing association, or private).
  • The faulty appliance was supplied by your landlord or forms part of the tenancy.
  • You reported the problem to your landlord or letting agent.
  • Your landlord failed to repair or replace it within a reasonable time.
  • The failure affected your safety, comfort, or ability to live normally.

If these circumstances apply to you, our team can assess your case and explain your options. Keeping a record of when you reported the problem — along with dated photographs — can strengthen your claim.

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How We Help You Claim Compensation

01

Free Claim Assessment

We review your situation and confirm whether you have a valid appliance failure claim.

02

Case Evaluation

Our team assesses the fault, whether it falls under your landlord’s responsibility, and its impact on your daily life.

03

Evidence Collection

We help gather photographs, repair reports, and copies of the complaints you made to your landlord.

04

Claim Resolution

We work to secure compensation for you and to ensure the appliance is repaired or replaced.

Why Choose MM Claims Management?

Experienced Claims Specialists:
Experience helping tenants pursue appliance and housing disrepair claims.

Genuine No Win No Fee:
You pay nothing upfront, and nothing at all if your claim is unsuccessful.

Free, No-Obligation Assessment:
Understand where you stand before committing to anything.

Clear, Jargon-Free Communication:
We keep you informed at every stage, in plain English.

Dedicated Support:
A team that treats your home and your comfort with the seriousness they deserve.

MM Claims Management Limited is registered in England and Wales (company number 14879116) and with the Information Commissioner’s Office (ICO) under registration ZB602515.

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Appliance failure claims specialist ready to help tenants pursue compensation

Appliance Failure Claim FAQs

Is my landlord responsible for repairing appliances?
It depends on who provided the appliance. Landlords are generally responsible for appliances and systems they supplied or that form part of the tenancy, such as a fitted cooker, boiler, or heating system. Appliances you brought yourself are usually your own responsibility, which is why establishing what was supplied is important.
Compensation depends on how essential the appliance is, how long it went unrepaired, and the impact on your daily life. Being left without cooking facilities, heating, or hot water for an unreasonable time can increase the value of a claim. We’ll give you a realistic idea after assessing your case.
This depends on how essential the appliance is. A broken boiler or cooker affecting heating, hot water, or the ability to prepare food is usually treated as urgent and should be dealt with quickly. Less essential items may reasonably take longer, but ongoing delays can amount to a breach of the landlord’s duties.
Helpful evidence includes dated photographs of the faulty appliance, copies of the reports or complaints you sent your landlord, your tenancy agreement or inventory showing what was supplied, and any repair reports relating to the appliance.

Start Your Appliance Failure Claim Today

If a landlord-supplied appliance has failed and been left unrepaired, you don’t have to manage without essentials. Contact MM Claims Management today for a free, no-obligation assessment and find out if you’re entitled to compensation and repairs.
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